ReformSoft is a software company that provides customer care centre services to its customers. Customer care centre includes a range of technology and software solutions that help companies manage their interactions with their customers. ReformSoft helps its customers optimise their customer service by meeting their customer care needs.
ReformSoft’s customer care centre services include:
- Customer Relationship Management: ReformSoft improves its customers’ customer satisfaction by managing its customers’ customer relationships. This increases customers’ repeat customer behaviour and loyalty to the brand.
- Multi-Channel Support: ReformSoft meets the multi-channel support needs of its customers, enabling its customers to communicate via web, e-mail, phone and social media.
- Technical Support: ReformSoft meets the technical support needs of its customers and assists its customers in the use of their products and the solution of their problems.
- Analysis and Reporting: ReformSoft helps its customers to improve their services by analysing their customer interest centre performances. It also provides regular reports to its customers, allowing them to monitor their customer service performance.
ReformSoft helps its customers optimise their customer service by providing customer care services. This service increases customers’ customer satisfaction and increases their repeat customers and loyalty to the brand.